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Next Working Day delivery option is not available outisde the UK, and will take an extra working day for the following postcodes/destinations: AB31-38, 40-56, HS, IV1–28, 30-32, 36, 40-49, 51-56, 63, KA27&28, KW1-17, PA20-28, 41-49, 60-78, PH4-44, 49-50, ZE, Northern Ireland (BT), Isle of Man (IM), Channel Islands.
Orders will not be processed or despatched at weekends or on English & UK bank holidays.
How will my parcel be delivered?
We use the Royal Mail to deliver the majority of our deliveries, or Parcelforce for some of our next working day deliveries.
What happens if no-one is there when the parcel is delivered?
Most of our sugarpokes are letterbox friendly, so they should fit through a standard UK letterbox. If the delivery will not fit through the letterbox, you (or your recipient) will be left a calling card. Depending on a number of factors, the parcel may be left with a neighbour when possible, or in a safe place on the property. If delivery cannot be made, the parcel may be left at a local Post Office for collection at your convenience; or you may need to rearrange delivery direct with Parcelforce. In all instances, a calling card will be left, explaining where your parcel is, and/or how to arrange collection or redelivery.
Undeliverable goods
We rely on the accuracy of the delivery address you give us and cannot accept liability for late or failed delivery if this is incorrect. If an order remains undelivered we will email you for further instructions. If it is not claimed within a reasonable time we will credit the price of the goods to your credit card less any despatch costs and administration fees incurred by us.
We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the item. The delivery costs will not be refunded. If you would still like to purchase those items, you will have to place a new order.
Packages may be returned as undeliverable to us for any of the following reasons:
- If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the item. Please double check your address carefully if you intend to re-order.
- If the order is being dispatched to a prison, there may be delivery restrictions associated with the items or carriers. These restrictions are determined by each institution and may vary.
- If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. We are unable to re-send packages that are returned to us as undeliverable, and will credit your payment card for the costs of the item. If you want to place a new order for the item, you may want to let the recipient know that a surprise is on the way.
- In rare cases, it is also possible that the address label may become illegible, after despatch during the delivery process.
Redirection
If you wish to change the delivery address of your parcel you must do so before the parcel is despatched. If you need to redirect your parcel or change the delivery address after despatch, we are only able to offer this service if your parcel has been sent with Parcelforce. Then the parcel has to be recalled from the courier, and a new parcel despatched. This process may take up to 10 working days, and will incur additional delivery costs of £7.50 per parcel.
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